Shipping Policy

Order Processing

All orders are processed within 1–5 business days after payment has been received. During periods of high demand, product launches, or seasonal events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Shipping Destinations

We currently ship to most countries worldwide. If your country is unavailable at checkout, please contact us and we will do our best to assist.

Delivery Times

Estimated delivery times are:

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• United States & Canada: 7–14 business days

• Rest of World: 7–21 business days

Please note that these are estimates only and actual delivery times may vary depending on your local postal service, customs processing, and other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered.

From time to time, we may offer free shipping promotions which will be clearly displayed on our website.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Tracking Information

Where tracking is available, tracking details will be provided via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to update after receiving your dispatch confirmation.

Delays & Lost Parcels

While we work with trusted shipping partners, we cannot guarantee delivery dates.

We are not responsible for delays caused by:

• Customs inspections

• Postal service disruptions

• Severe weather conditions

• Incorrect shipping information provided by the customer

• Events outside our reasonable control

If you believe your parcel has been lost in transit, please contact us and we will investigate with the shipping carrier.

Incorrect Addresses

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

If an incorrect address is provided and the order has already been dispatched, we may be unable to amend or recover the shipment.

Contact

If you have any questions regarding shipping or delivery, please contact our support team and we will be happy to assist.